Reference

Understand Your Rights and Ours

These legal terms set out how qk98 operates, what your account conditions are, and how we handle your data — all subject to local law and available only where eligible regions permit.

Account ConditionsPrivacy & DataJazzCash, Easypaisa, Raast Wallet RulesJurisdiction ClauseContact Rights
qk98 Understand Your Rights and Ours
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If any part of our legal terms is unclear, or you need to raise a formal complaint, our support team handles policy queries directly. Use the channel that works best for your situation — live chat for quick clarifications, email for formal written requests, and the help centre for documented policy references.

Live Chat Start a live chat from your account dashboard for quick legal clarifications. Responses cover account conditions, wallet verification steps and policy queries.
Email Support Send formal written requests — data access, account closure, identity document queries — via email. We respond in writing so you have a record.
Help Centre The help centre holds published policy documents, FAQ answers on account conditions and step-by-step wallet verification paths for JazzCash, Easypaisa and Raast.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the information needed to run your account — your registration details, wallet identifiers for JazzCash, Easypaisa or Raast, and transaction records. Here is what that means in practice for your data, your cookies, and your right to request changes.

Data Retention

We keep transaction records and account data for the period required by our operational policy. You can request a summary of what we hold by contacting support via email.

Cookie Use

Cookies keep your session active across mobile and desktop so your lobby position and wallet preference persist between visits. You can manage cookie settings in your browser.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can lock your account within minutes.

Requesting Changes

To update your registered name, mobile number or wallet details, email support with your account ID and the relevant identity document. Changes are verified before they take effect.

Common Legal Questions From Our Account Holders

These are the policy and legal questions we get asked most often. Each answer reflects our actual account conditions and data practices — not generic platform copy.

Access depends on local law and is available only where eligible regions permit. Check your local regulations before opening an account — we do not confirm legality on your behalf.

We collect your name, mobile number, and wallet identifier — JazzCash, Easypaisa, or Raast — plus transaction records. No data beyond what is needed to run your account is retained.

Yes. Email our support team with your account ID and a formal data request. We will provide a written summary of what we hold against your account profile.

A name mismatch triggers manual verification before any withdrawal is processed. Contact support via live chat with your wallet statement and account ID to resolve it quickly.

Send a written closure request by email including your account ID. We process closures and confirm data handling in line with our retention policy via return email.

We may update terms and will publish changes on this page. The version live at the time of your transaction applies. Continued use after an update counts as your acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.