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Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a qk98 account — from deposits via JazzCash, Easypaisa, or Raast to how we handle disputes and access. Access is available where local law permits. Read through before you start.

Account EligibilityWallet & Payment RulesDispute ProcessAccess by RegionAccount Suspension Terms
qk98 Terms That Cover How Your Account Works
HOW WE HANDLE IT

Account Security and Data Practices

We keep your account data on secured infrastructure. Session tokens expire after inactivity, and any change to your registered wallet — JazzCash, Easypaisa, or Raast — requires identity re-verification before it takes effect. Here is how we approach the four areas that matter most.

Data Retention

We hold your account and transaction records for as long as your account is active, and for a period after closure as required by applicable policy. You can request a copy through support.

Cookie Use

We use session cookies to keep you logged in across tabs and to remember your preferred payment method. You can clear cookies at any time; you'll be asked to log in again on your next visit.

Account Security

Your account is protected by password and OTP verification. Any login from an unrecognised device triggers a re-authentication step before the session opens.

Requesting Changes

To update your registered name, wallet number, or contact details, raise a request via live chat or email. Changes to payment details require a fresh wallet verification before they go live.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern — a transaction dispute, an account restriction, or a question about how your data is used — our support team handles those requests directly. Use the channel that works best for you.

Live Chat Open the chat window from your account dashboard. Our team handles terms queries, account holds, and wallet verification questions during support hours.
Email Support Write to our support address for anything that needs a written record — disputes, account closure requests, or questions about a specific transaction or restriction.
Help Centre Our help pages cover the most common terms questions: what triggers an account review, how wallet matching works, and how to submit an identity check.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — disputes, wallet rules, access restrictions, and what to do if something goes wrong.

Yes, we update these terms when the service changes. Material changes are notified through your registered contact. The latest version is always posted here with the effective date.

Deposits must come from a wallet registered to you. A payment from a third-party wallet will be held for review. Support will contact you to verify ownership before the balance is credited.

Accounts can be suspended immediately if we detect a terms breach — credential sharing, mismatched wallet details, or automated activity. You'll receive a notification and can request a review through support.

Contact support via live chat or email with your transaction reference. We log every wallet interaction, so disputes are usually resolved once we match the deposit or withdrawal record to your account.

Access to qk98 is available where local law permits. If you're in a region where access is restricted, your account may be limited. Check what applies in your location before opening an account.

Send a closure or data request through email support. We'll confirm the request, process any eligible balance to your verified wallet, and confirm when the account has been closed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.